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Privacy Policy

Last updated: 10 October 2026

Solaire Cleaning Services ("Solaire", "we", "us", "our") respects your privacy. This policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices you have.

1. About this policy

Solaire Cleaning Services is an independently owned cleaning business based on the Gold Coast, Queensland. This policy covers personal information we collect through our website, by phone, email, WhatsApp and social media, and while quoting for and providing our services.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information we collect

We only collect what we need to respond to you and provide our services. Depending on how you deal with us, this may include:

  • Contact and enquiry details: your name, email address, phone number and the messages you send us.
  • Property details: the address, size and condition of the property, and anything you tell us about pets, allergies, delicate surfaces or product preferences.
  • Access information: keys, entry codes and alarm instructions you give us so our cleaners can enter the property.
  • Booking and billing records: quotes, bookings, invoices, payments, feedback and any concerns raised. We do not collect payment card details through this website.
  • Photographs: photos of a property that you send us or that we take.
  • Testimonials: feedback you agree to let us publish (see section 4).
  • Job applications: the details you send us if you ask about working with Solaire.

We collect most of this directly from you. We may also receive it from someone acting for you or the property, such as a property manager, real estate agent, landlord or short-stay host. If you give us information about another person, please make sure they are aware of this policy.

Our online quote estimator does not ask for your name or contact details.

3. How we use your information

We use personal information to:

  • respond to enquiries and prepare quotes;
  • schedule, deliver and manage cleaning services, including accessing the property safely;
  • send service messages, such as booking confirmations and changes;
  • issue invoices and keep business records;
  • check the quality of our work and resolve concerns; and
  • meet our legal, insurance and tax obligations.

Photographs. We use property photos only to prepare quotes, record the condition of a property, check our work or review a concern. We will not publish them without your permission.

Marketing. We only send marketing messages if you have agreed to receive them, and you can opt out at any time. We do not sell your personal information.

4. Testimonials and reviews

Our website includes a testimonials section showing genuine feedback from Solaire clients. We only publish a testimonial with the consent of the person who gave it, and giving one is always optional.

A published testimonial may show your first name and the initial of your surname, or your business name, your suburb, the type of service, a star rating and your comments. We do not publish your contact details, street address or access details, and we will not add a photo unless you separately agree. We may shorten a testimonial or correct spelling, but we will not change its meaning.

You can ask us to change or remove your testimonial at any time by contacting us. We will remove it from our website as soon as reasonably practicable, usually within 10 business days.

We may also display or link to reviews posted publicly on third-party platforms, such as Google. Those reviews are controlled by you and that platform, under its own privacy policy.

5. Our website

Our website is delivered by a third-party hosting provider, currently Cloudflare, which automatically processes technical information such as your IP address, browser type and pages visited to deliver the site and keep it secure.

Our Contact page includes an embedded Google map, and our website links to Instagram, WhatsApp and third-party review platforms. Those services may collect information and set cookies under their own privacy policies. You can block or delete cookies in your browser settings.

6. Who we share information with

We share personal information only where needed to run our business and provide our services:

  • our cleaners and team members, who receive the address, access instructions and service details needed for your clean;
  • service providers that support our business, such as hosting, email, messaging, scheduling, invoicing and accounting providers;
  • people acting for you or the property, such as a property manager, agent or short-stay host;
  • professional advisers and insurers, where needed for a claim or dispute; and
  • government bodies or law enforcement, where the law requires it.

Some providers, including Cloudflare, Google and Meta (WhatsApp and Instagram), store or process information outside Australia, including in the United States.

7. Security and retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. These include password-protected accounts and devices, and sharing access details only with the cleaners assigned to your service.

We keep personal information only for as long as we need it or the law requires. Booking and invoicing records are generally kept for at least five years. When your services end, we return your keys and delete entry codes and alarm instructions from our records.

8. Your rights

Access and correction. You can ask to see the personal information we hold about you, or ask us to correct it. We may need to confirm your identity, and we will usually respond within 30 days.

Complaints. If you have a privacy concern, please contact us first and we will aim to respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Changes to this policy. We may update this policy from time to time. The current version, with its "last updated" date, will always be published on this page.

9. Contact us

For privacy questions, access or correction requests, testimonial removal or complaints, please contact us:

Solaire Cleaning Services
Gold Coast, Queensland, Australia
Email: admin@solairecleaning.com.au
Phone: +61 401 995 066